Which of these groups of people are mentioned in the article?

1) agents 5) discounters 9) vendors
2) clients 6) manufacturers 10) wholesalers
3) consumers 7) retailers
4) customers 8) shoppers

6Listening.Managing style. Listening

Maggie Miller is the Business Transformation Director of Sainsbury`s, one of the largest supermarket groups in the UK. She is talking about the programme of change at sainsbury`s. Listen to the first part of the interview. Match these phrases to their meaning.

1. `supply chain` means: ____

warehousing and delivery systems

customers and clients

supermarket stores and retail outlets

2. ` a third party` here means: ____

in house staff
an external company
another company in the group

3. `people see the barriers eliminated` means: ____

that it is easier for people to do things than it was before

that it is harder for people to do things than it was before

that there is no difference in the way people do things

Check the meaning of the following words:

Complacent

To lose business lead

Depots

To eliminate barriers

To feel released