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- Hello.

- Hello. Can I have a sandwich, please?

- Here you are. Anything to drink?

- Yes. A cup of coffee, please.

- Black or white?

- Black, please. And without sugar.

- OK. Here you are.

- Thanks. How much is that?

- One pound fifty, please.

3.5. Прочитайте отрывок из статьи и расскажите об основных принципах бизнеса Marks & Spencer

Marks & Spencer`s Business

Marks & Spencer (or M&S) is Britain`s favourite store. Tourists love it too. It attracts a great variety of customers, from housewives to millionaires. Princess Diana, Dustin Hoffman and the Brittish Prime Minister are just a few of its famous customers.

Last year it made a profit of $ 529 million, which is more than $ 10 million a week.

It all started 105 years ago, when a young Polish immigrant, Michael Marks, had a stall in Leeds market. He didn`t have many things to sell: some cotton, a little wool, lots of buttons, and a few shoelaces. Above his stall he put the now famous notice: Don`t ask how much – it`s a penny.

Ten years later, he met Tom Spencer and together they started Penny Stalls in many towns in the North of England, Today there are 564 branches of M&S all over the world – in America, Canada, Spain, France and Hungary.

What are the best sellers? Surprisingly, tastes in food and clothes are international. What sells well in Paris sells just as well in Newcastle. The best-selling clothes are:

- for women: jumpers, bras, and knickers (M&S is famous for its knickers!),

- for men: shirts, socks, pyjamas. dressing gowns, and suits.

- for children: underwear and socks.

Why is M&S so successful? The store bases its business on three principles: good value, good quality, and good service. Also, it changes with the times – once it was all jumpers and knickers. Now it`s food, furniture, and flowers as well. Top fashion designers advise on styles of clothes.

But perhaps the most important key to its success is its happy, well-trained staff. Conditions of work are excellent. There are company doctors, dentists, hairdressersб and even chiropodists to look after the staff, and all the staff can have lunch for under 40 p!

Переведите следующие вопросительные предложения и ответьте на них

1. Что такое M&S?

2. Когда был открыт первый магазин M&S?

3. Каков девиз бизнеса M&S?

4. Где находятся филиалы M&S?

5. Почему M&S так популярен?

6. Каковы основные принципы бизнеса M&S?

7. Каковы условия работы в этом бизнесе?

8. Какую продукцию реализует M&S?

9. Вы когда-нибудь бывали в M&S?

10. Хотелось бы вам посетить M&S