Введение | ||
1. | Выгорание и стресс | |
1.1. | Категория эмоционального благополучия как показатель уровня стресса. | |
1.2. | Факторы, способствующие появлению эмоционального выгорания у сотрудников уголовно-исполнительной системы | |
1.3 | Механизм возникновения стресса у сотрудников УИС | |
1.4 | Понятие и механизмы «выгорания» | |
Психодиагностика уровня стресса и выгорания. | ||
2.1 | Опросник оценки профессионального выгорания К. Маслач | |
2.2 | Методика диагностики уровня эмоционального выгорания Бойко | |
2.3 | Психодиагностика стресса и выгорания: использование Карты стресса. | |
результаты исследования эмоционального выгорания у сотрудников уис. | ||
коррекция и профилактика эмоциаонального выгорания и стрессовых ситуаций | ||
4.1 | Экспресс-методы редукции негативных последствий воздействия стресс | |
4.1 | Программа психологического тренинга по коррекции и профилактике эмоционального выгорания и стрессовых состояний | |
Приложение 1 |
[1] Моховиков А.Н. Телефонное консультирование. – М.: Смысл, 1999, с 64 – 65.
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[2] Golembiewski, R. T., Munzenrider, R. P., & Stevenson, J. G Stress in organizations. New York: Praeger Publishers, 1986
Miller, K. I., Stiff, J. B., & Ellis, B. H. Communication and empathy as precursors to burnout among human service workers. Communication Monographs,1988, 55. 250-265.
[3] Edelwich, J. (with Brodsky, A.). Burnout. New York: Human Sciences Press, 1980.
[4] Байер К., Шейнберг Л. «Здоровый образ жизни» -М., 1997, 20-30.
[5] Материалы подготовлены межрегиональной психологической лабораторией УФСИН России по Владимирской области
[6] Piedmont, R. L. A longitudinal analysis of burnout in the health care setting: The role of personal dispositions. Journal of Personality Assessment,1993, 61, 457-473.
[7] Ross, R. R., Altmaier, E. M., & Russell, D. W. Job stress, social support, and burnout among counseling center staff. Journal of Counseling Psychology, 1989, 36, 464-470.
[8] Maslach, C., & Jackson, S. Burnout in health professions: A social psychological analysis. In B. Sanders & J. Suls (Eds.), Social Psychology of Health and Illness. Hillsdale, NJ: Lawrence Eribaum.1982. Reilly, N. P. Exploring a paradox: Commitment as a moderator of the stressor-burnout relationship. Journal of Applied Social Psychology, 1994, 24, 397-414, Turnipseed, D. L. An analysis of the influence of work environment variables and moderators on the burnout syndrome. Journal of Applied Social Psychology, 1994, 24, 782-800.
[9] Cherniss, C. Staff Burnout. Beverly Hills, CA: SAGE Publications,1980.
[10] Leiter, M. The dream denied: Professional burnout and the constraints of human service organizations. Canadian Psychology, 1991, 32, 547-555
[11] Cherniss, C. Staff Burnout. Beverly Hills, CA: SAGE Publications,1980. Leiter, M. The dream denied: Professional burnout and the constraints of human service organizations. Canadian Psychology,1991, 32, 547-555.
[12] Cherniss, C. Staff Burnout. Beverly Hills, CA: SAGE Publications,1980. Maslach, C., & Jackson, S. Burnout in health professions: A social psychological analysis. In B. Sanders & J. Suls (Eds.), Social Psychology of Health and Illness.Hillsdale, NJ: Lawrence Eribaum.1982. Golembiewski, R. T., Munzenrider, R. P., & Stevenson, J. G 1986). Stress in organizations. New York: Praeger Publishers
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[14] Cherniss, C. Staff Burnout. Beverly Hills, CA: SAGE Publications,1980.
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[15] Sarason, S.B Work, aging, and social change: Professionals and the one life-one careerimperative. New York:. 1977, The Free Press.
Savicki, V. & Cooley, E. The relationship of work environment and client contact to burnout in mental health professionals. Journal of Counseling and Development, 1987, 65, 249-252.
[16] Maslach, C., & Jackson, S. E. The Maslach Burnout Inventory. Palo Alto, CA:.1981, Consulting Psychologists Press
[17] Miller, K. I., Stiff, J. B., & Ellis, B. H.. Communication and empathy as precursors to burnout among human service workers. Communication Monographs, 1988, 55. 250-265.
[18] Edelwich, J. (with Brodsky, A.). Burnout. New York: Human Sciences Press, 1980.
[19] Cherniss, C. Staff Burnout. Beverly Hills, CA: SAGE Publications, 1980
Edelwich, J. (with Brodsky, A.). Burnout. New York: Human Sciences Press, 1980. Golembiewski, R. T., Munzenrider, R. P., & Stevenson, J. G Stress in organizations. New York: Praeger Publishers, 1986
Maslach, C., & Jackson, S. Burnout in health professions: A social psychological analysis. In B. Sanders & J. Suls (Eds.), Social Psychology of Health and Illness. Hillsdale, NJ: Lawrence Eribaum., 1982.
[20] Medeiros, M. E. & Prochaska, J. 0. Coping strategies that psychotherapists use in working with stressful clients. Professional Psychology: Research and Practice, 1988, 19, 112-114.
[21] Koeske, G. F., Kirk, S. A., & Koeske, R. D. Coping with job stress: Which strategies work best? Journal of Occupational and Organizational Psychology, 1993, 66, 319-335.
[22] Lee, R. T., & Ashforth, B. E. A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology,1996, 81, 123-133.
[23] Имеются в виду поддержка со стороны коллектива и руководства организации
[24] Lee, R. T., & Ashforth, B. E. A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology,1996, 81, 123-133.
[25] Miller, K. I., Stiff, J. B., & Ellis, B. H. Communication and empathy as precursors to burnout among human service workers. Communication Monographs,1988. 55. 250-265.
[26] Лешукова Е.Г. Синдром выгорания. Защитные механизмы. Меры профилактики // Вестник РАТЭПП, № 1. 1995. С. 36-47.
[27] Cherniss, C. Staff Burnout. Beverly Hills, CA: SAGE Publications,1980.
[28] Medeiros, M. E. & Prochaska, J. 0. Coping strategies that psychotherapists use in working with stressful clients. Professional Psychology: Research and Practice, 1988, 19, 112-114.
Miller, K., Birkholt, M., Scott, S., & Stage, C. (1995). Empathy and burnout in human service work: An extension of a communication model. Communication Research, 22, 123-147.
Pines, A. M., Aronson, E., & Kafry, D. Burnout: From tedium to personal growth. New York: 1981, The Free Press
Savicki, V. & Cooley, E. The relationship of work environment and client contact to burnout in mental health professionals. Journal of Counseling and Development, 1987, 65, 249-252.
Ursprung, A. W. Burnout in the human services: A review of the literature. Rehabilitation Counseling Riilletin,. 1986, 29, 190-199.
Maslach, C., & Jackson, S. Burnout in health professions: A social psychological analysis. In B. Sanders & J. Suls (Eds.), Social Psychology of Health and Illness. Hillsdale, NJ: 1982, Lawrence Eribaum.
[29] Koeske, G. F., Kirk, S. A., & Koeske, R. D. Coping with job stress: Which strategies work best? Journal of Occupational and Organizational Psychology, 1993, 66, 319-335.
[30] Gleeson, J. P. How do child welfare caseworkers learn? Adult Education Quarterly, 1992, 43, 15-29.
[31] Edelwich, J. (with Brodsky, A.). Burnout. New York: 1980, Human Sciences Press.
[32] Gilliland, B. E. & James, R. K. Crisis intervention strategies (2nd ed.) Pacific Grove, CA: Brooks/Cole, 1993.
[33] Cherniss, C. Staff Burnout. Beverly Hills, CA: SAGE Publications,1980
[34] Schaufeli, W. B., Maslach, C., & Marek, T. (Eds.). Professional Burnout: RecentDevelopments in Theory and Research. Washington, D. C.: Taylor & Francis, 1993
[35] Miller, K. I., Stiff, J. B., & Ellis, B. H. Communication and empathy as precursors to burnout among human service workers. Communication Monographs,1988, 55. 250-265.
[36] Fleischer, J. A. & Wissler, A. The therapist as patient: Special problems and considerations. Psychotherapy, 1985, 22, 587-594
Greenglass, E. R. Burnout and gender: Theoretical and organizational implications. Canadian Psychology, 1991, 32, 562-572.
Piedmont, R. L. A longitudinal analysis of burnout in the health care setting: The role of personal dispositions. Journal of Personality Assessment, 1993, 61,, 457-473.
Powell, W. E. The relationship between feelings of alienation and burnout in social work. Families in Society, 1994, 75, 229-235.
Ross, R. R., Altmaier, E. M., & Russell, D. W. Job stress, social support, and burnout among counseling center staff. Journal of Counseling Psychology, 1989, 36, 464-470.
[37] Nagy, S., & Davis, L. G. Burnout: A comparative analysis of personality and environmental variables. Psychological Reports, 1985, 57. 1319-1326.
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[39] Johnson, M. & Stone, G. L. Social workers and burnout: A psychological description. Journal of Social Service Research, 1987, 10, 190-199.
[40] Piedmont, R. L. A longitudinal analysis of burnout in the health care setting: The role of personal dispositions. Journal of Personality Assessment, 1993, 61,, 457-473.
[41] Golembiewski, R. T., Munzenrider, R. P., & Stevenson, J. G Stress in organizations. New York: Praeger Publishers, 1986
[42] Edelwich, J. (with Brodsky, A.) Burnout. New York: Human Sciences Press, 1980.
[43] Leiter, M. The dream denied: Professional burnout and the constraints of human service organizations. Canadian Psychology, 1991, 32, 547-555
[44] Savicki, V. & Cooley, E. The relationship of work environment and client contact to burnout in mental health professionals. Journal of Counseling and Development, 1987, 65,249-252.
[45] Schaufeli, W. B., Maslach, C., & Marek, T. (Eds). Professional Burnout: Recent Developments in Theory and Research. Washington, D. C.: Taylor & Francis, 1993.
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[46] Spector, P.E. Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work.. Human Relations. 1986, 39. 1005-1016.
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[48] Pfifferling, J. H., & Eckel, F. M. Beyond burnout: Obstacles and prospects. In W. S. Paine (Ed), Job Stress and Burnout. Beverly Hills, CA: Sage, 1982.
[49] Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. Perceived organizational support. Journal of Applied Psychology, 1986, 71, 500-507.
[50] Текст опросника см. в Приложении 1.
[51] Материалы подготовлены межрегиональной психологической лабораторией УФСИН России по владимирской области
[52] Лебедева Л.Д. Практика арт-терапии: Подходы; диагностика; система занятий.- СПб: Речь, 2005г.-с-79-161
[53] Там же
[54] Там же
[55] Асямов С.В., Пулатов Ю.С. Профессионально-психологический тренинг сотрудников ОВД. – М.: 1992